Retail & Ecommerce

Wednesday, August 18, 2021

Who Will Be Your Next Customer? Using AI to Gain Value Out of Customer Feedback
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Riccardo Osti
Riccardo Osti
Wonderflow, CEO

You have a lot of customer feedback data that is all over the place. How are you going to get it all into one centralized database?

Wonderflow, founded in 2014, is a unified VoC analytics platform designed to help ease all of your feedback-analysis headaches. It analyzes all unstructured consumer feedback in a single place using AI while presenting results in the simplest way.

In this talk, you will learn the basics of how NLP and predictive technologies are used to extract value from lots and lots of feedback data. You will see how simple yet effective our Wonderboard user interface can be and the ease with which even complex problems can be tackled.

There is no reason to allow a ton of customer feedback to sit there uselessly or a data mess to ruin your day. After attending this session, you'll have the necessary VoC analytics knowledge to make winning decisions based on your customers' feedback.