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Scaling Customer Success Through Growth


Karin Lucas
SPS Commerece, SVP, Chief Customer Success Officer

As chief customer success officer, Karin Lucas is responsible for defining and managing the company’s customer treatment strategy across all products and services worldwide.

Justin Porter
Kipsu, Vice President, Operations
Noah Dominik
SPS Commerce, Sr. Director, CS Chief of Staff
Andis Kancans
Sezzle, Director of Merchant Success

I'm an operational leader and believer in technology solutions, with success in building and developing cross-functional teams. Currently financially empowering the next generation with Sezzle. 

Sue Woodard
Total Expert, Chief Customer Officer

Sue Woodard brings nearly 30 years of financial services and mortgage industry experience, strategic vision and leadership to her role as Chief Customer Officer – where her focus is on helping customers achieve greater productivity and long-term success.


When companies are small, customers often receive personal attention support. But what happens as a company grows? How can a business continue to serve and support their customers in a personal, but scalable, manner? Hear from some of today’s leading customer success executives on how their businesses are serving thousands of customers using data analytics, segmentation and specialists to deliver customer value.