Digital transformation is no longer a choice for insurance companies. It is a requirement to prepare for the "Next" Normal. With the appearance of COVID-19, insurers were forced to figure out how to perform almost all work remotely – provide quotes, collect premium, issue policies, settle claims, and issue payments. Coming into sharp focus in this new environment has been where digital ground needs to be gained by carriers – and gained quickly. Insurance companies must look beyond these immediate needs and realize that digitization also frees up resources for more value-added activities that lead to growth and further innovation, ultimately optimizing the customer experience and future-proofing the business. This conversation is centered around current trends, strategies, and real-world examples of how going digital throughout your entire organization can future-proof your business.