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OPEN TALK: On-Call Best Practices


Julie Gunderson
PagerDuty, DevOps Advocate

Julie Gunderson is a DevOps Advocate at PagerDuty who has advocated DevOps best methodologies over the last five years. Along with advocacy, in her past role Julie was responsible for building partnerships with the major clouds. Julie loves working with people, advocating best practices and building relationships. Julie is a founding member and organizer of DevOpsDays Boise, an organizer of DeliveryConf, and a correspondent with opensource.com.

Mandi Walls
PagerDuty, DevOps Advocate


Mandi Walls is a DevOps Advocate at PagerDuty. Before joining PagerDuty, Mandi spent a number of years at Chef Software, working with customers and community members in the US and Europe. Originally a large-scale systems administrator, Mandi has focused on IT automation, organizational culture and change, and community.


The always-on, always-available expectations of digital services have increased the requirements of technical teams to provide response and readiness around the clock. For teams new to this concept, introducing on-call can be challenging. There are technical and cultural considerations to keep in mind when adding on-call responsibilities to new teams. In this talk, we’ll look at some of those challenges and provide recommendations for folks who are dreading their new duties.