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OPEN TALK (CloudWorld): The Good, the Bad and the Ugly: Keeping Your Service Reliable with SLIs and SLOs

- PST
CloudWorld Main Stage
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Prathyusha Charagondla
Adobe, Site Reliability Engineer, Cloud Technology

Broke her first computer at 4 years (literally). Wrote her first program at 14. She has not stopped loving computer science since! Prathyusha is a Site Reliability Engineer at Adobe, engaging with core internal platforms to improve their reliability. Having worked previously with machine learning applications, she looks for creative ways to integrate it into service reliability. She is currently working towards her Masters in Information and Data Science from University of California, Berkeley, with an emphasis in Machine Learning. She is heavily involved in organizations that are focused on empowering and encouraging minorities in STEM. In her free time, she enjoys teaching yoga, traveling, and trying new food.


With increasing service traffic and services scaling, the need to ensure reliability and customer satisfaction has never been higher. How can we ensure that a service is reliable and the needs of customers are met?

Through defining and monitoring SLIs and SLOs! This talk will cover why strategically defining SLIs, SLOs and SLAs and monitoring SLIs can help improve the reliability of your service and ensure customer satisfaction in the long term. We follow this by walking through the process of defining these critical metrics, and go through some case studies and industry practices.