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KEYNOTE: PagerDuty – From Ticket-Time to Real-Time: Enabling Developers to Run What They Build

Damon Edwards
PagerDuty, Senior Director, Product

Damon Edwards is Senior Director, Product at PagerDuty. Previously, Damon was a Co-Founder of Rundeck, the makers of the popular open-source runbook automation platform acquired by PagerDuty in 2020. Prior to Rundeck, Damon was the Managing Partner of DTO Solutions, a DevOps and Operations Improvement Consultancy. Damon has spent the past 22 years working with both the technology and business ends of IT Operations. He is noted for being a leader in porting cutting-edge DevOps techniques to large-scale enterprise organizations. Damon is a frequent conference speaker and writer who focuses on DevOps, SRE, and Operations improvement topics. Damon is active in the international DevOps community, co-host of the DevOps Cafe podcast, and a content chair for Gene Kim’s DevOps Enterprise Summit.

The DevOps movement has been undeniably pulling Developers into Operations. “Shift left” and “You build it, you run it” have become familiar rallying cries. But how do you actually enable developers to participate in Operations when so many policies, processes, and tools were designed to keep them out? This talk will look at how Real-Time Operations enables the safe (and sane) delegation of operational control, wherever it is needed.