PRO TALK (AI): How Conversational AI Transforms Customer Experience


Alex Farr
Zammo.ai, Founder and CEO

Alex Farr is the founder and CEO of Silicon Valley-based Zammo.ai, the customer experience software company accelerating the transition to the voice economy. As CEO, Alex leads all aspects of the Zammo.ai strategy, product, and operations.

Prior to founding Zammo.ai in 2019, Alex had more than two decades of experience across enterprise web and mobile software development, serving as a technical consultant and co-investor to numerous venture capitalists. He has led teams across branding, messaging, front-end and back-end development, UX/UI design, eCommerce, mobile, voice AI, and strategic consulting for Fortune 500 brands and start-ups.

In addition to leading Zammo.ai, Alex is a volunteer and donor for nonprofit foundations Marley’s Mutts, Muttville Senior Dog Rescue, and St. Anthony’s Foundation.


As AI continues to transform our world, people are becoming more accustomed to conversing with voice assistants and chatbots to accomplish an increasing number of tasks - naturally, that includes search. Think about how fast people speak versus how they type. 41% of adults, and 55% of teens, use voice search daily.

Because intelligent assistants are able to decipher natural language, people are using voice search far more conversationally than typed search. Today’s natural language processing technologies are enabling rapid and continuous improvement to the speed and accuracy that intelligent assistants process user queries and deliver results, making voice search a better user experience..

This advancement will reshape customer service and support as well as information search over the next five years.

In this talk, Alex Farr will explain how easy it is for any business user to build and deploy an intelligent chatbot including highlighting several use cases where it has improved customer experience and accessibility, including:
Governments
Businesses
Non-profit organizations