Thursday, October 28, 2021

OPEN TALK (AI): How Conversational AI Is Helping the Helpdesks in the Post-COVID-19 Pandemic World?
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Prashant G Bhoyar
Prashant G Bhoyar
AIS, Cloud Solution Architect

We will begin with key stats from Gartner and then ask the panel/co-moderators series of questions to initiate the conversation. During the panel, we will also use online polls to engage the attendees. We will also try to answer attendees' questions as well.The covid-19 pandemic has put a lot of strain on the helpdesk because the majority of the organizations had to start working remotely even if they were not ready for it. We will discuss how conversational AI is assisting helpdesks to navigate these challenges.