Thursday, October 28, 2021
We will begin with key stats from Gartner and then ask the panel/co-moderators series of questions to initiate the conversation. During the panel, we will also use online polls to engage the attendees. We will also try to answer attendees' questions as well.The covid-19 pandemic has put a lot of strain on the helpdesk because the majority of the organizations had to start working remotely even if they were not ready for it. We will discuss how conversational AI is assisting helpdesks to navigate these challenges.